Privacy Notice

Aid Care Training and Supplies Trust (ACTS) is a charity, registered in England and Wales (1021042).

This Privacy Notice explains what to expect when ACTS collects and uses your personal information. We encourage you to read this notice carefully and if you’d like to learn more about our data protection and privacy policies or get further clarification, please contact our friendly team and we will be happy to assist.


Data Protection Officer,
Aid Care Training and Supplies Trust,
75 Stonehur​st Road,
West Sussex,
BN13 1NJ


ACTS is committed to respecting your privacy and ensuring the personal information you have entrusted to us is held securely. We process personal information in accordance with the Data Protection Act 1998 and the Privacy & Electronic Communications Regulations 2003. These laws will be updated in May 2018 to strengthen your rights to privacy and give you control over the personal information that organisations hold about you.

We collect personal information in the following ways:

Directly from you when you:
  • Decide to become a regular donor
  • Make a one off donation
  • Visit our website. Please see the section on Cookies for more information
  • Contact us with an enquiry
  • Connect with our social media accounts 
  • Personal identifiers such as your title and name
  • Contact details including postal address, post code and email address
  • Financial information such as your bank details
  • Whether you are a UK tax payer
  • Records of your contact with us
The Data Protection Act recognises some information as ‘sensitive personal data’. This includes, but is not limited to, information which reveals your religious beliefs, health issues, race or ethnic origin.

ACTS does not collect ‘sensitive personal data’.

  • To process your regular donations and any other donations.
  • To reclaim tax on Gift Aid donations, if applicable.
  • When you visit our website, we may gather information about which pages you visit to help us improve and provide you with the best service.
  • To determine and improve the effectiveness of our website.
  • To keep you informed about our work. Please see more details in the Marketing Permissions section.
  • To enable us to contact you with relevant and the most appropriate information. Please see more details in the Fundraising section.
  • For compliance with employment law and other statutory requirements.
When you make a donation to us online, your payment is processed by Give.Net from Stewardship in accordance with their privacy policy. Remember, don’t send credit or debit card details via email.

We love sharing news about how your support is changing lives in the name of Jesus. This includes sending you information about our work, news, appeals, campaigns, events and prayer requests.

Email and text marketing:

We will ask for your permission to contact you by email or text for marketing purposes.

Postal marketing:

From time to time we may send you information about our work unless you have told us you would prefer not to receive this information by post.

ACTS is committed to respecting your choice to receive marketing information. You can update your permission and contact preferences at any time by emailing

ACTS will not share your information with any other party unless required in order to comply with any legal obligation.

ACTS will only keep your personal information for as long as it is required and in accordance with statutory requirements. For example, HMRC requires that we keep a record of your name, address and Gift Aid declaration for six years from the date of your last donation.
Where the information is no longer required, we will ensure that it is disposed of in a secure manner.

If you have indicated that you do not wish to hear from us in the future, we will keep the minimum information necessary to ensure we avoid contacting you any further.

The Data Protection Act (DPA) gives you the right:

  • To request in writing and securely obtain copies of the personal information ACTS holds about you.
  • To correct or update your personal information processed by ACTS.
  • To request ACTS stop using your personal information for marketing purposes or for any other purpose where there is no legal requirement for continued processing.

If you wish to contact ACTS with regards to the above rights then please send your request to:

Data Protection Officer,
Aid Care Training and Supplies Trust,
75 Stonehurst Road,
West Sussex,
BN13 1NJ

The Privacy and Electronic Communications Regulations (PECR) gives you the right:

  • To choose whether or not to receive marketing communication from us by email, text or telephone. Please see the Marketing Permissions section for more information about how to change or update your contact permissions and preferences.
  • To know about the cookies ACTS uses, so that you can decide whether to give us permission to store a cookie on your device. Please see the Cookies section for more information.

For more information about your information rights visit

Please contact us if you wish to raise a concern about ACTS handling of your personal information, or compliment what you think we have done well.

You also have the right to lodge a complaint with the Information Commissioner’s Office about how we manage your data.

ACTS will review our privacy notice regularly. The terms of this notice may be updated at any time for example, in the event of changes in law and how we operate. Please do check our website from time to time. If there are any significant changes in the way we process your personal information, we will provide a prominent notice on our website or send a notification. This notice was last updated in April 2018.

Thank you from everyone at ACTS for your support.

Cookies are small text files that are placed on your computer by websites that you visit. ACTS uses cookies to enable our website to function effectively, to improve your experience and to determine and improve the effectiveness of our website and marketing campaigns.

Here is a brief overview of the types of cookies we use on the ACTS website, which consist of three categories:

  • CMS cookies – our ACTS website is created in a CMS (Content Management System) called WordPress, which places a small number of standard WordPress cookies on your computer as you use it. Additional cookies will be placed on your computer if you are an editor on one or more of these CMS systems (for example if you are a ACTS staff member or an IT contractor).
  • Cookies to improve your experience – we use a small number of cookies on our website to help you get the best experience. Similarly, the first time you load the ACTS homepage, you will see a notice at top of the page about cookies. We place a cookie on your computer when you press ‘X’, so that you don’t see this notice in future. We may also embed YouTube and Vimeo films on our website. We are unable to prevent these sites, or external domains, from collecting information on your usage of this embedded content. If you are not logged in to these external services then they will not know who you are but are likely to gather anonymous usage information for example, number of views, plays, loads etc.
  • Analytics – Examples include Google Analytics or Crazy Egg. Google Analytics cookies collect information about how visitors use a website and help us to continually improve our blog. For instance, which pages visitors go to most often and if they get error messages from web pages. These cookies don’t collect information that identifies you. All information these cookies collect is aggregated and therefore anonymous. ACTS uses this data to help us to understand: which pages people visit on the site, which internet browsers are being used, what is popular on our website, which pages on the website are visited before people donate.
How to manage your cookie settings

Many web browsers such as Internet Explorer, Google Chrome or Safari, will allow some control over cookies through their settings. To manage your cookie settings, please refer to your browser software. For more information about cookies and how to delete them, visit or

Acceptance of cookie use

By using our website, you agree to our use of cookies. This is subject to any preferences or browser setting you may have.